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The High Street Estate Agent vs The Online Estate Agent!

The High Street Estate Agent vs The Online Estate Agent!9th January 2015

There has been a lot of press recently regarding the emergence of Online Estate Agents.  Back in 2008 we recognised that there was a possibility that estate agency would follow the footsteps of high street banks and travel agents and shift towards the world wide web.  As a result of this we launched, which was one of the first online estate agents of its type in the UK.

Seven years later online estate agents are thriving, but so are Michael Tuck Estate Agents.  The purpose of this article is to show the difference between online and high street agents, but also to show how both will continue to exist side by side.

What is an online estate agent?

An online estate agent is the same as a traditional estate agent, but with one major difference – they do not have a shop front!  By not having a shop front they are able to keep costs to a minimum which means that these savings can be passed onto the customer.  Online Estate Agents rely on property portals such as Zoopla and Rightmove to provide enquiries from potential purchasers, thus often provide a national service from a call centre.  Recent research from the Property Price Advice shows that almost 95% of people looking for a new home start their search on the internet – and in the 18-24 age group the proportion rises to 100%.  Much older people start their search online, with 66% of over 75-year-olds using the internet.

Does online estate agency suit every one?

Whilst you can market your property with fees starting from £195+VAT, this service does not suit everyone.  Covering such a large area also means that they are not able to accurately value property and will not accompany viewings.  So if you are planning on using an online estate agent you will need to know what your property is worth and also have the time and confidence to show people around yourself. However, if you are happy to conduct your own viewings you can save on average between £3000 and £4000 in estate agency fees.  Also you know your house better than an Estate Agent so you may actually be the best person to sell it! 

Why use a high street agent?

High street estate agents are usually local experts.  They will be able to provide you with an accurate valuation based upon similar properties that they have sold in the area, but also take into account local factors such as transport links and school catchment areas etc…. At Michael Tuck Estate Agents in Gloucester, all of our managers have worked for the company for over 10 years, so know their locality better than anyone.  As each office specialises in a specific area such as Worcester, Swindon, Gloucester, Abbeymead or Quedgeley, they are more likely to keep and maintain up to date records of registered buyers and their search criteria.  So rather than relying on enquiries from websites, they will also often be aware of any potential interest in your property before marketing commences.

Many people lead busy lives; juggling work and family commitments, so by using a High Street Agent you can be more flexible with viewing times.  You don’t necessarily need to be present as the agent can show people around.

So should I use an online or high street agent?

Simply follow our flow diagram below and you should be able to make your own decision as to which service suits you the best:

Online Estate Agent vs High Street Estate Agent

Online Estate Agents

If you decide to use the online estate agents route then provide the best value in the UK as can be seen on the compare online estate agents website.  The fees start from £195+VAT if you are happy to deal with the enquiries yourself or just £325+VAT for the full service.  They can be contacted on 01452 726421 or

High Street Estate Agent

If you are selling a property and would like to use a high street estate agent in Worcester, Gloucester or Swindon and would like to sell your property using the traditional manner, then Michel Tuck Estate Agents will provide you will a free market appraisal, usually within 24 hours.  Simply complete the valuation form on the Home Page of the Michael Tuck website or phone the office that covers your area.