Robert Raikes House, Southgate Stree, Gloucester
Michael Tuck Lettings

Explanation of our tenant fees

All charges will be fair & reasonable based on the amount of work involved however the agent or landlord should not be responsible for costs due to the tenants’ actions

  • Lost or replacement keys & other security devices
  • Rent Arrears will be 3% above the Bank of England Base Rate
  • Changes to the Tenancy – A charge of £50 will be made to any changes of the tenancy agreement providing the landlord agrees (Pet Permission, additional sharer)
  • Early Termination – The landlord is entitled to charge an early termination fee including loss of rent. This could include marketing and reference costs incurred by the landlord in agreeing to the early termination. Charges will be reasonable and tenants will be responsible for the rent until new tenants are found. The landlord does not have to agree to an early termination.
  • After you have vacated the property the agent can charge reasonable expenses if any repairs are required to the property including repair costs which form a breach of contract. These charges will be agreed with the Deposit Protection company in the event of a disagreement.
  • Removing and/or storing items left in the premises for a maximum of three months, after which the items will be destroyed – Reasonable costs + storage
  • If the tenant fails to respond to a deposit request via DPS & the agent needs to sign extra-legal paperwork to recover the money – £5.00 + reasonable expenses
  • Carbon & Smoke Alarm Battery replacement if required – Cost of batteries + travel expenses
  • Light bulb replacement (if working at start of tenancy) – Cost of bulbs + travel expenses

There are other costs which the agent or landlord may incur (court fees, refunding over payments of rent etc.). These will be calculated on a case by case basis but the agent will not be unreasonable making these charges but will incur costs themselves

Want to talk to us about our Tenants Fees?

We’re available to answer any questions on the numbers below, between 9:00am and 5pm weekdays:
01452 612020
01452 311220
01452 543200
Client Money Protection Certificate

Client Money Protect

Michael Tuck Lettings has Client Money Protection Insurance through ‘Client Money Protect’


We're always on hand to help

Our friendly and experienced Lettings team are always on hand to answer any of your questions.

Hear what our clients have to say...

Michael Tuck Lettings in Quedgeley have managed our rental property for the past 11+ years.

During this time their professionalism has never dropped. In the early days, Ian, Graham and Vikki-Lee were a huge help to a novice landlord. I’m pleased to say they are still there with a helping hand. Claire has always been the nudge I needed for the necessary insurance and safety checks. Having had some difficult times over the past couple of years I would like to say a special thank you to Lianne who has been there to help wherever she could.

We are in the process of selling the property and as expected Miles and Otis are dealing with everything with Tucks usual professionalism.

I have no hesitation in recommending this lovely, friendly office.

Linda Parker

I cannot recommend Michael Tuck Estate Agents enough.

They were so professional and so prompt with their communication. In particular we would like to mention Charlie for his regular updates and extremely helpful service in the sale of my mothers house. We were in a particularly long chain, and he went over and above to assist us in the communications between the buyers and sellers in order for our chain to proceed. He even contacted Solicitors and helped progress the exchange.

“We are certain if it wasn’t for him we wouldn’t have sold our house! We cannot thank him and his team enough.”

Kelly Durkin

Miles has gone above and beyond to ensure buying our first house has been a smooth process. He has offered clarification and reassurance at all steps of the journey, making us feel like valued clients.

“We would recommend Michael Tuck Estate Agents.”

Hollie Blunt

Michael Tuck New Homes in Gloucester assisted us selling three phases of our development in Kingsway, Gloucester.

“All of the staff were very professional and knowledgeable sales people who represented our company as if it were their own.”

If we were to need help selling our homes in the Gloucester ara again they would be the first phone call i’d make.

Stephen Holbrook. Abbey Homes

Tony and John, Abbeymead branch, supported us during very difficult circumstances (and we don’t just mean Covid!)

The same applies to other staff when answering queries etc.

“They were unfailingly courteous and returned phone calls and emails promptly.”

David Duncan

I have been a customer of Michael Tuck Lettings in Abbeymead for coming up to 2 years now.

I would like to highlight Kurt and James for there forever ending support and excellent communication. Their joint efforts have filled me with confidence in the ability to keep my family safe in a home we love.

No matter the complexity or need they are always on hand to support and come to some form of reasonable resolution.

For this reason I would recommend Michael Tuck to all my family and friends and will hopefully continue to stay a customer of Michaels Tucks until I purchase my own home. Thank you

“Being a contact centre manager I know how important customer service is and I must say that Michael Tuck has not disappointed.”

Jay Preece

Miles and the team have been brilliant from start to finish during the sale of our house.

Miles especially went above and beyond with sales chasing when I think most other people would have probably given up! Really happy with the service.

“Such a friendly and professional team and nothing was too much trouble.”

Anna England

I was recommended Michael Tuck Estate Agents in Abbeymead by a friend, thank you friend!

I would like to say a big thank you and well done to the team who are very friendly, helpful and have taken the strain out of what was a fairly long house sale.

Special thanks go to Chloe and Tony for their positivity and Chloe thank you for your good humour which lifted me during the long process!

“I would highly recommend them for a first class service”

Jane West

Michael Tuck Lettings in Abbeymead have been a fantastic letting agents looking after our house for the past 17 years.

We have recently sold the house with the sales department.  Kurt has looked after us incredibly well during the 17 years of lettings and Tony, Andy and Chloe have made the selling very easy. Thank you

“The staff are professional, approachable and easy to contact.”

Claire Rawlinson

I have recently bought and sold through the Gloucester branches and cannot praise Miles and the team highly enough.

In what has been a very testing time for the industry, Miles and all the staff have worked tirelessly in my purchase and even more so my sale.

Thoroughly recommend Tucks every time. Special thanks to Otis. Thank you guys it’s been an absolute pleasure.

“Their drive and communication skills have been amazing.”

David Lichtenstein