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Michael Tuck estate agency in Gloucester
Michael Tuck estate agent

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Privacy & Cookie Policy

Your privacy is important and we believe that it should be protected. This policy tells you how we will use the information you provide to the Michael Tuck website and how you can have control over this. By using the Michael Tuck website and its essential services, you are agreeing to the policy so please read it carefully.

In most circumstances the information collected about you will be used for the following:

  • To improve the features on the Michael Tuck website and the services we offer.
  • To help us improve the personalised service we offer.
  • To enable you to benefit from relevant third party services.
  • To support our marketing and promotion activity.

Who we are

We are Michael Tuck Estate Agents Comprising of the following companies please visit the about page of our website to read more about us:

  • TurtleHomes.co.uk Ltd T/A Michael Tuck Estate Agents
    Estate Agents and New Homes
    Registered in England Number 6236971
  • Michael Tuck Lettings Ltd
    Registered in England Number 3707781

Address for all companies is 60 Kingswalk, Gloucester.

Personal information

When you signup with the Michael Tuck website or opt to utilise any of the services offered on the site you will be asked to disclose some personal information. This could include your name, email address, telephone number and nature of your enquiry.

In addition to this we also reserve the right to record information concerning how you use this site. This could include making a note of the pages you view, the property searches you conduct, the services you use and the agents you contact.

The information we collect will be used to enhance our offering in order to provide you with a more personalised and effective experience. We may contact you from time to time to inform you of important developments with regard to the Michael Tuck website. Additionally if you have provided your consent we may also contact you to let you know about any services or promotions we think may be of interest to you.

You have a right to access the information that we hold about you. To obtain a copy of this information, contact Michael Tuck at 17 Brunel Court, Waterwells Business Park, Quedgeley, Gloucester, GL2 2AL

Contacting us about our properties or services

If you wish to contact us about any of the services offered via the Michael Tuck website you will be asked to complete a short form. Your information will then be sent to the appropriate agent or division you wish to contact. If your enquiry relates to a specific property, the agent will be sent a code to notify them of the particular property you are interested in.

Who can access your information?

We reserve the right to retain access to the personal information we have gathered from you. If you have provided the relevant consent, we may from time to time choose to pass your information on to third parties outside of the Michael Tuck Group. If you have enquired about New Homes, then you may be contacted by the builder directly.

If you subsequently change your mind about being contacted by these third parties please contact Michael Tuck at the address above.

Use of cookies

As is the case with other websites we use ‘cookies’ to track usage of the Michael Tuck website. Cookies are small text strings websites can send to your browser to help enhance your visit to the website. They cannot pass on computer viruses, retrieve other data from your computer’s hard drive or capture your email address. Generally, cookies can be used to securely store a user’s ID and password, personalize web pages, identify visited parts of a site and keep track of user’s selections. The Michael Tuck website uses cookies to keep track of your property search preferences and we may use cookies so we can provide you personalised information based on preferences you’ve indicated while using our website.

You have the option to prevent the use of cookies on your PC but please be aware disabling cookies will limit the functionality we can offer at the Michael Tuck website. To find out more about setting your cookie preferences visit the website appropriate to your own browser.

Security

At the Michael Tuck website we adhere to robust security procedures. Michael Tuck is registered under the Data Protection Act 1998. As such, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it.

The information you provide to us is kept in a secure data warehouse with restricted access. We also use a number of measures to ensure electronic access is protected and our systems can’t be exploited. When working with third parties we insist they have secure measures in place to protect your information.

Use of the personal information collected from you is restricted to our employees and appropriate third party employees. Employees will only use this information if they need it to perform a specific and relevant task.

We retain your personal details for as long as is required by the relevant law.

If you have any questions or comments about the way we use your personal information or our privacy policy, please contact Michael Tuck at the address above.

Google AdWords Advertising & Remarketing

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our website. This could mean that we advertise to previous visitors who haven’t completed a task on our site, for example those who have visited the website but not sent an enquiry via a contact form. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.