Jul 26, 2021

Covid 19 Update

The lifting of restrictions brings with it a bag of mixed emotions for everyone at Michael Tuck Estate and Letting Agents.  In anticipation of this, there has been lots of talk within our team as to how to move forward as safely as possible, whilst providing the best customer service we can for our vendors, purchasers, landlords and tenants.

The feedback from our customers over the last 12 months has knocked our socks off.  The procedures that we follow have ensured that we have continued to operate successfully, and most importantly our customers and our team have all felt safe.

The next step is an exciting but a tricky one to navigate.  We are very aware that it means different things to different people.

We will be reviewing the situation on a monthly basis, but for now here is the plan.

Our Offices

Our offices all remain open, although some staff continue to work from home.

We recommend that visits to the office are kept to a minimum, and ask that they are by prior appointment if at all possible.

Please do not visit the office if you have Covid-19 symptoms or are self-isolating.  Our staff will continue to wear a face covering and politely ask visitors to wear one if at all possible.

Valuations

Valuations are continuing to be provided in a safe manner subject to the following guidelines:

  • Please make us aware as soon as possible if you have Covid-19 symptoms or are self-isolating so we can re-arrange the valuation when it is safe to do so.
  • Please ensure that all surfaces are cleaned prior to the the valuation.
  • Leave all internal doors open, and lights on so we do not need to touch anything.
  • Leave windows open where appropriate to allow ventilation.
  • Observe 2m social distancing if possible.
  • Our staff will be wearing a face covering and we recommend that you do also.

Please click here if you would like to arrange a free valuation.

Viewings

Viewings are continuing to be provided in a safe manner.

  • Please make us aware as soon as possible if you have Covid-19 symptoms or are self-isolating so we can re-arrange the viewing when it is safe to do so.
  • Ensure hands are washed or sanitised immediately on arrival at the viewing.
  • Internal doors will already be open and lights will already be turned on, so please do not touch anything.
  • Observe 2m social distancing if possible during the viewing.
  • Our staff will be wearing a face covering and we recommend that you do also.

Vendors and Buyers

If you have sold or had an offer accepted on a property, we will still continue to progress your sale as normal and are striving to get it completed as soon as possible.

Please contact your local estate agency office in Gloucester by telephone or email if you require an update.

Lettings

If you wish to discuss your tenancy please contact your property manager using our usual contact details. They will endeavour to facilitate your requests as soon as possible.

If you have maintenance issues, please use our online repair reporting system.

We have restarted routine property visits and maintenance which will be carried out in line with the viewing guidance above.

New Homes

Many of our sites are now open and viewings can be provided in a safe manner by prior appointment.

Please contact Michael Tuck New Homes in Gloucester if you are interested in a plot or development and further guidance will be provided.

A list of the available New Homes developments can be found here.

Contact your Local Michael Tuck office

We have really appreciated your support throughout the pandemic.

From all at Michael Tuck.

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Hear what our clients have to say...

Michael Tuck Lettings in Quedgeley have managed our rental property for the past 11+ years.

During this time their professionalism has never dropped. In the early days, Ian, Graham and Vikki-Lee were a huge help to a novice landlord. I’m pleased to say they are still there with a helping hand. Claire has always been the nudge I needed for the necessary insurance and safety checks. Having had some difficult times over the past couple of years I would like to say a special thank you to Lianne who has been there to help wherever she could.

We are in the process of selling the property and as expected Miles and Otis are dealing with everything with Tucks usual professionalism.

I have no hesitation in recommending this lovely, friendly office.

Linda Parker

I cannot recommend Michael Tuck Estate Agents enough.

They were so professional and so prompt with their communication. In particular we would like to mention Charlie for his regular updates and extremely helpful service in the sale of my mothers house. We were in a particularly long chain, and he went over and above to assist us in the communications between the buyers and sellers in order for our chain to proceed. He even contacted Solicitors and helped progress the exchange.

“We are certain if it wasn’t for him we wouldn’t have sold our house! We cannot thank him and his team enough.”

Kelly Durkin

Miles has gone above and beyond to ensure buying our first house has been a smooth process. He has offered clarification and reassurance at all steps of the journey, making us feel like valued clients.

“We would recommend Michael Tuck Estate Agents.”

Hollie Blunt

Michael Tuck New Homes in Gloucester assisted us selling three phases of our development in Kingsway, Gloucester.

“All of the staff were very professional and knowledgeable sales people who represented our company as if it were their own.”

If we were to need help selling our homes in the Gloucester ara again they would be the first phone call i’d make.

Stephen Holbrook. Abbey Homes

Tony and John, Abbeymead branch, supported us during very difficult circumstances (and we don’t just mean Covid!)

The same applies to other staff when answering queries etc.

“They were unfailingly courteous and returned phone calls and emails promptly.”

David Duncan

I have been a customer of Michael Tuck Lettings in Abbeymead for coming up to 2 years now.

I would like to highlight Kurt and James for there forever ending support and excellent communication. Their joint efforts have filled me with confidence in the ability to keep my family safe in a home we love.

No matter the complexity or need they are always on hand to support and come to some form of reasonable resolution.

For this reason I would recommend Michael Tuck to all my family and friends and will hopefully continue to stay a customer of Michaels Tucks until I purchase my own home. Thank you

“Being a contact centre manager I know how important customer service is and I must say that Michael Tuck has not disappointed.”

Jay Preece

Miles and the team have been brilliant from start to finish during the sale of our house.

Miles especially went above and beyond with sales chasing when I think most other people would have probably given up! Really happy with the service.

“Such a friendly and professional team and nothing was too much trouble.”

Anna England

I was recommended Michael Tuck Estate Agents in Abbeymead by a friend, thank you friend!

I would like to say a big thank you and well done to the team who are very friendly, helpful and have taken the strain out of what was a fairly long house sale.

Special thanks go to Chloe and Tony for their positivity and Chloe thank you for your good humour which lifted me during the long process!

“I would highly recommend them for a first class service”

Jane West

Michael Tuck Lettings in Abbeymead have been a fantastic letting agents looking after our house for the past 17 years.

We have recently sold the house with the sales department.  Kurt has looked after us incredibly well during the 17 years of lettings and Tony, Andy and Chloe have made the selling very easy. Thank you

“The staff are professional, approachable and easy to contact.”

Claire Rawlinson

I have recently bought and sold through the Gloucester branches and cannot praise Miles and the team highly enough.

In what has been a very testing time for the industry, Miles and all the staff have worked tirelessly in my purchase and even more so my sale.

Thoroughly recommend Tucks every time. Special thanks to Otis. Thank you guys it’s been an absolute pleasure.

“Their drive and communication skills have been amazing.”

David Lichtenstein