LAST UPDATED 28/7/2020

We would like to assure all of our customers and staff that the safety of our clients, staff and their families is of paramount importance to Michael Tuck.

Our branches are open to visitors, by prior appointment only, and we are providing viewings and valuations in accordance with government guidance.

Please note that all visitors to our offices are now required to wear face coverings in-line with the latest guidance 

 

Vendors and Buyers

If you have sold or had an offer accepted on a property, we will still continue to progress your sale and are striving to get it completed as soon as possible.  Please contact your local estate agency office in Gloucester as normal if you require an update.

 

Valuations

Valuations are being provided in a safe manner subject to the following guidelines:

• Please make us aware as soon as possible if you have Covid-19 symptoms, have been in proximity with somebody with symptoms, are self-isolating or shielding, so we can re-arrange the valuation when it is safe to do so.
• Please ensure that all surfaces are cleaned prior to the the valuation.
• Leave all internal doors open, and lights on so we do not need to touch anything.
• Leave windows open where appropriate to allow ventilation.
• Observe 2m social distancing at all times during the valuation.  If possible please wait outside while we inspect your property.
• If 2m social distancing is not possible, please ensure that you wear a face covering.
• The home visit will be completed as quickly as possible with further discussion by telephone and/or email

 

Viewings

Viewings can now be provided in a safe manner.

• Please make us aware as soon as possible if you have Covid-19 symptoms, have been in proximity with somebody with symptoms, are self-isolating or shielding, so we can re-arrange the viewing when it is safe to do so.
• Only view if you are seriously interested in the property and in a position to make an offer.
• Only a maximum of 2 people from 1 household are to view at a time.
• Ensure hands are washed or sanitised immediately on arrival at the viewing.
• Internal doors will already be open and lights will already be turned on, so please do not touch anything.
• Observe 2m social distancing at all times during the viewing.  The vendor will be asked to wait outside the property.
• In the event that 2m social distancing can not be enforced, wearing of a face covering will be required.
• The home visit will be completed as quickly as possible with further discussion by telephone and/or email

 

Lettings

If you wish to discuss your tenancy or have maintenance issues, please contact your property manager using our usual contact details.  They will endeavour to facilitate your requests as soon as possible.

Please note that, until further notice, only emergency maintenance will be carried out.  If you do require emergency maintenance please inform us whether anybody in your household has Covid 19 symptoms or is self-isolating.

Routine property visits have been cancelled until further notice.

 

New Homes

Many of our sites are now open and viewings can be provided in a safe manner by prior appointment only. 

Please contact Michael Tuck New Homes if you are interested in a plot or development and further guidance will be provided.

 

 

We apologise for any inconvenience this may cause, but it is a necessary precaution to protect all.

Please stay safe and well.

From all at Michael Tuck

 

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